Payment Types/policy:

We accept PayPal, and Credit Cards (Visa, Mastercard and American Express)
Sorry, but we don't take money orders or checks at this time.

Shipping

How much will my item cost to ship?
Shipping & handling costs are flat rate shipping through the United States Postal Service.
As much as we can get into a small box (8 5/8" x 5 3/8" x 1 5/8")
Domestic USA is $6.00
Canada and Mexico is $12.00
International is $14.00

As much as we can get into a medium box (13 5/8" x 11 7/8" x 3 3/8")
Domestic USA is $11.00
Canada and Mexico is $26.00
International is $41.00

As much as we can get into a large box (12" x 12" x 5 1/2")
Domestic USA is $15.00
Canada and Mexico is $33.00
International is $53.00

How much time will it take for my item to arrive?
We are a very small shop but try to mail out all in stock items within 2-3 business days of you placing your order. This does NOT include your ship time.

All special order items will have a note in their description if they take longer to ship out or are shipped by the artist. Please make sure to make note of those as they may take longer to arrive. Items that are shipped by the artists will ship within 3-5 business days (excluding actually ship time) unless there is an item note stating a different time-frame.

Returns

What is your return policy?
We accept returns on most items. If your item is in unused, perfect condition, and in its original packaging, you can send it back for a full refund within 30 days of receiving it. Simply mail it back to the shop with a copy of your invoice and a note about why you are returning it and we will issue you a full refund within 1 week of receiving your item. Big E's House is not responsible for shipping costs for returns, exchanges and/or edited orders.

Exceptions: We do NOT except refunds on these items:
Custom or Made-to-order Items
Shipping fees (unless the mistake is on our end)

If you are unhappy with an item you received, please email us immediately at info@BigEsHouse.com. Quality is extremely important to us and we want to make sure you are happy.

Where do I send my items back to?
Please mail your return to:
Big E's House
P.O. Box 3560
Decatur, GA 30031

Who can I talk to about my return?
Feel free to email info@BigEsHouse.com and we will do our best to take care of you. Remember, our items are handmade and we run a small shop but we really do want you to enjoy our products, so send us an email!

How long will it take for me to get my money refunded?
Normally it takes 1 to 2 weeks from the time we receive your return.

I chose the wrong size – Can I exchange it for a different size?
Sure! Send us an email and we'll arrange a swap if we can! Please email info@BigEsHouse.com

I liked my item but want to exchange it for something else. Can I?
Of course! Simply send it back to us with a note about what you'd like instead. It's easier if you email us first to let us know, that way we can make sure the item you'd like is in stock. Please email info@BigEsHouse.com.

My item was made just for me – can I return it?
Sorry but no. The artist spent time and resources to make their items and if it's made just for you, we can't sell it to anyone else.

Privacy

We promise to NEVER sell your information to anyone! That includes your address, email, and phone. We only use those to contact you, we promise!

Selling at Big E's House

I'm an artist and want to sell at your shop. How do I do that?
Easy! Send an email to: info@BigEsHouse.com. Please include your name, your shop URL OR photos of your items. Also include a list of the other online shops you are selling at. We are always looking for breakthrough artists and creations to add to our network.